Frequently Asked Questions

We are unable to give suggested retails. We are the manufacturer and do not have the suggested retails available to us. An approved Sleeping Beauty® dealer sets the retail prices.

Yes, you can but we do not recommend it. This surface was not designed for sleeping. Sleeping on this side of the mattress should not cause structural damage, but you may experience a greater degree of body impressions.

To quote the Better Sleep Council on body impressions: "Many of today's top-quality mattresses use extra-plush foams and fibers to create comfort layers designed to cradle your body and relieve pressure. In the first few weeks you sleep on a new mattress with extra comfort layers, you will likely notice some body impressions on the surface. These impressions are normal. They indicate that the comfort layers are conforming to your body as they are supposed to do, so they shouldn't be considered a sign that something is wrong with your new mattress."

Sleeping Beauty® recommends rotating your mattress to eliminate the degree of body impressions.

The vast majority of settling of the components in your sleep system is going to happen within the first weeks of ownership. There should not be any more other than what you have unless your support system deteriorates. You should expect some degree of body signature, but deeper impressions will not occur. If they do, please contact the dealer where you originally purchased your sleep system.

The foam that is used in the manufacturing process can experience some off-gassing but this should dissipate within a week. This only occurs when the mattress comes straight through production and is sent directly to the consumer. Kingsdown, Inc., does not warehouse inventory, our beds are produced as they are ordered from our retail accounts. We recommend airing the mattress out for a few days. If the odor persists, please contact the retailer where you originally purchased your sleep system.

Mattresses wear out on different timetables. This is due to numerous factors such as how the mattress was used (guest room, master bedroom, doubled as a trampoline for the kids, etc.), whether it was cared for properly and the quality of the mattress itself. Other important considerations include personal comfort levels or a person's lifestyle and body may have changed over the years.

We encourage you to think about these things and ask yourself the following questions as you move through the decades of your life - every 8 to 10 years:

• Are you sleeping better or worse than you did a year ago?
• Are you waking up feeling stiff and sore?
• Does your mattress have visible signs of wear and tear?
• Would a new mattress improve your sleep?

The answer to that question is a matter of individual taste. What's best for one person may not be the best for you. When it comes to mattresses, there is not a "one-size-fits-all". We are all built differently, having different comfort preferences, so why would the same mattress be best for all of us?

To determine the mattress that's best for you, we recommend using the process of elimination to weed out the ones you don't like. Go to a retailer and use the "rest test" to narrow your choices. As you lie down on the mattresses, pay attention to three of the mattress's most important features: comfort, support, and space. The mattress that best fulfills the combination of these needs is the best mattress for you.

We highly recommend that a new box spring is purchased with your new mattress. Sleeping Beauty® mattresses and box springs are made to work together as a cohesive unit. When a new mattress is placed on an old box spring, the old box spring does not allow the mattress to perform to its design capabilities for pressure relief and postural alignment.

The specific model that you purchase determines your sleep system's warranty. For information on your warranty, please contact Consumer Relations at 1-800-354-5464 Monday-Friday from 8:00 am - 5:00 pm EST.

Sleeping Beauty® recommends that you rotate your mattress for maximum comfort and longevity with your new sleep system. Rotating your mattress ensures that the cushioning and insulation materials will be evenly and properly distributed.

Please contact the retailer where you originally made your purchase. If the retailer is no longer in business or no longer sells Sleeping Beauty®, please contact our Consumer Relations department at 1-800-354-5464 Monday-Friday from 8:00 am - 5:00 pm EST.

It's important to remember your Sleeping Beauty® sleep system will require sheets that fit loosely. Tight fitting sheets can create a "drum" surface on your mattress. If your sheets are too tight, this can cause a "roll to the middle" effect. If you're in the market for new bed linens, we recommend Dream World Design. They manufacture bed linens to fit all Sleeping Beauty® sleep systems. Their telephone number is 1-800-955-1322. You can also visit their website at www.dreamworlddesign.com.

It's always a good idea to measure where your new mattress will strike your headboard. However, all good quality mattresses are thicker and plusher today to allow for pressure relief and a better night's sleep.

Medical studies have shown that pressure is the biggest robber of sleep at night and if your mattress is to firm, you will awaken with aches and pain from tossing and turning all night. Have you ever noticed that your arm was numb or that you hip was still asleep even though you had awakened? That's indication your mattress was to firm and not conforming to you properly. Sleeping Beauty® mattresses are specially manufactured to relieve pressure through plush layers of support.

The last thing you want to give up is the comfort of your Sleeping Beauty® mattress. After all, what you are buying is the ability to feel great every morning, have more energy than the day before, and simply enjoy life. A thin, hard, boardy mattress will not allow this. There are several possible solutions to making your new Sleeping Beauty® mattress work:

• Use a low profile bed frame that is designed to lower your sleep system approximately 4".
• Consider using an extra-low profile box spring.
• Talk with your sleep professional in the store and he or she may have other solutions they can suggest.

Sleeping Beauty® recommends using a mattress pad on your sleep system. This will help to protect your sleep system from accidents that result in stains. Stains can cause padding deterioration and will void your product warranty.

We have had some calls regarding heat. Different body chemistries react differently. Our sleep systems can generate some heat because our systems conform to your body and you tend to sleep longer in one position without adjustment, which is what you want. We suggest that you purchase a 100% cotton mattress pad or a thermally sensitive pad that will help wick away moisture. Using lighter weight bed linens is helpful as well.